A simple guiding assistance system has been set up at Bicêtre Hospital to help hospital users find their destinations more easily on the site, which is spread across 66 buildings over 23 hectares. These guidelines, which are based on the most popular geolocation tools, should improve the patient experience but also avoid delays in treatment and reduce patient stress.
The principle is simple. The URLs for participation routes and maps are available from Google Maps from the QR code affixed to the many large billboards installed at hospital entrances and at strategic locations on the site. Assistance is provided by key premises in the organization, defined by hospital user representatives. Thus, geographically restricted visitors can select the desired building and go to the main counseling and hospitalization buildings using their smartphones.
This support approach, which was initially implemented at the Bicêtre site, was offered to the hospital user representatives to best meet the expectations of patients and their families, thus allowing their requests to be taken into account as well. Like adding a cafeteria site. It will be published in the coming months at Paul-Brousse AP-HP and Raymond-Poincaré AP-HP hospitals.
